Operations and Production Services
The department of Operations and Production Services is comprised of the areas of Server Operations and Production Control and Scheduling.
Server Operations manages and maintains a state-of-the-art, highly automated, professional Operations and Server facility. The server environment will support high-availability, fault-tolerance, and immediate repair requirements for critical production servers and peripheral devices including enterprise tape and disk subsystems as well as production printer subsystems.
The group members and management focus on continuous improvement of network and server device monitoring by concentrating on core competencies, standard procedures, good operations management, more automation of routine functions where applicable, and increasingly more sophisticated techniques and tools. The group is a true Operations Center (University ITS OPS) by being proactive in its monitoring responsibilities, in identifying network or server problems, and in either resolving these problems or initiating escalation of problem calls to technical support or directly to hardware and software vendors as required.
The Production Control and Scheduling Area is responsible for the successful and timely processing of administrative production schedules. These production schedules are made up of jobs that contain raw data which are processed by computer programs on the Enterprise Server and/or PC Networks. The input for these jobs are created daily from updates and transactions occurring in specific CICS regions by various Administrative Departments.
When production schedules are completed, they produce information in various forms, such as:
- Departmental reports (FRS+, GENESYS, etc.),
- Special Forms:
- Grade Mailers,
- NCS Scanner Forms for Teacher Evaluations & Instructor Grade Sheets,
- Financial Records System checks,
- Mailing labels,
- Data reports for Microfiche,
- Tape/Diskette data.
The departments for which we provide services include: Accounting, Payroll, Bursars, Budget, Grants and Contracts, Accounts Payable, Admissions, Central Stores, Purchasing, Student Health Services, Human Resources, Registrar & Scheduling, Residential Life, Financial Aid, Student Affairs, Student Employment, Athletics, Library, Graduate School, Law School, Office of Institutional Research, Counseling Program for Intercollegiate Athletes, Center for Academic Programs, and Telecommunications.
Operations and Production Services is also responsible for the delivery of the production schedules’ output and the operation of the NCS scanner (Optical Mark Reader) for Professor Test Scoring, Surveys and other administrative applications.
For INFOrmation on these 2 areas, please choose below:
- Distribution Services (Delivery of Production Output)
- Scanning Services - Optical Mark Reader (User Info)
- Staffed Monday through Friday, 24 hours per day.
- Staffed Saturday and Sunday from 8:00 A.M. to midnight.
- OPS is located in the Math/Science Building, ground floor,
Any questions or concerns regarding Operations Area Services, contact the UITS Help Center, 860.486.4357.
Production Control and Scheduling:
- 8:00 A.M. - 4:00 P.M.Monday - Friday (closed Saturday and Sunday).
- Scheduling,is located in the Math/Science Building, ground floor, Room M046.
Any questions or concerns regarding the processing of your production schedule should be directed to the Production Control and Scheduling Area at 486-3732.